Field Service Manager

Location York
Discipline: Engineering & Maintenance
Job type: Permanent
Salary: £50,000 - £70,000 DOE
Contact name: Charlotte

Contact email: Charlotte@cprec.co.uk
Contact phone: 01482 205808
Job ref: 676584A
Published: 12 days ago
Duration: Permanent
Expiry date: 27 Mar 2025 23:59
Startdate: ASAP
An experienced leader with a background in packaging, labels, corrugated manufacturing, or OEM manufacturing is sought for the role of Field Service Manager. This position offers an exciting opportunity to oversee operations, lead a dedicated team, and ensure outstanding service delivery! The successful candidate will play a key role in driving operational improvements, strengthening client relationships, and contributing to the ongoing growth of the business.

Role Responsibilities

The Field Service Manager will be responsible for overseeing the service function, ensuring exceptional customer experiences and optimising team performance.

Key duties include:
  • Leading, mentoring, and motivating the team to align with business goals and deliver outstanding service.
  • Developing and implementing strategies to enhance efficiency, productivity, and quality.
  • Acting as the primary point of contact for clients, providing expert guidance and resolving technical challenges.
  • Identifying opportunities to improve workflows, boost performance, and drive continuous improvement.
  • Analysing operational data and customer feedback to provide valuable insights to senior leadership.
  • Apply in-depth knowledge of technical processes to ensure high-quality service delivery and support to customers.
The ideal candidate will have
  • Proven experience in Service Management or Aftersales within packaging, labels, corrugated manufacturing, or OEM manufacturing.
  • Strong leadership skills with the ability to develop and inspire high-performing teams.
  • Commercial awareness and confidence in upselling services where beneficial to customers.
  • Excellent communication and problem-solving abilities, with a customer-focused approach.
  • In-depth knowledge of industry machinery, processes, and best practices.
  • A results-driven mindset with a passion for service excellence and operational improvement.
Benefits & Opportunities
  • Competitive salary and benefits package.
  • A rapidly expanding business with a growing international presence.
  • Opportunities for career progression and professional development.
  • A supportive and collaborative work environment.
  • The chance to work with industry-leading equipment and innovative technologies.
  
Consortium Professional Recruitment Ltd are a professional level recruitment consultancy specialising in the delivery of high relevance recruitment services on behalf of our clients across the UK. We regularly receive large responses to our advertising which can make providing individual feedback to every applicant challenging. If you haven’t received a reply from us within 14 day of your application, we regret to say your application has been unsuccessful on this occasion. We have a policy of retaining your details for future vacancies unless you request otherwise. To learn more about our services, please visit www.consortiumrecruitment.co.uk