Global Aftersales Manager

Location Hessle
Discipline: Manufacturing & Production, Engineering & Maintenance, Commercial Management & Business Support
Job type: Permanent
Salary: £50,000 - £65,000 + Bonus + Benefits
Contact name: David Lipton

Contact email: David@cprec.co.uk
Contact phone: 01482205808
Job ref: 691887
Published: 3 days ago
Duration: Permanent
Expiry date: 19 May 2025 00:59
Startdate: ASAP
Global Aftersales Manager
Location: Hessle

Salary: £50,000 – £65,000 + Bonus + Benefits

Lead our clients global service operation that puts customer care, technical precision and growth at the heart of its mission.

We’re supporting a globally respected high-tech manufacturer in their search for an Global Aftersales Manager to lead their technical support and customer service function across their customer base.

This is an incredible opportunity for you to join a thriving operation and drive high service standards, engage with and support a global customer base, and coach a capable team of engineers and technicians.

The Role

As Global Aftersales Manager, you’ll oversee the delivery of technical support and service works for clients across the UK and worldwide. You’ll act as the key interface between the business and its international customer base, ensuring fast, consistent, and commercially sound support and high standards of communication are maintained.

As Global Aftersales Manager, our role will span:
  • Managing a UK-based service team alongside coordination of global aftersales activity
  • Customer engagement from complaint resolution, to service proposition delivery and root cause findings.
  • Defining and managing service pricing models, KPIs and financial reporting
  • Developing new revenue streams including technical training programmes and customer education
  • Working across internal functions, including engineering, sales, product, quality, to develop, deliver and drive a collaborative and cohesive service
You'll also maintain close links with OEM partners and service leads worldwide to ensure expectations are not just met but exceeded.

What We’re Looking For
This role suits professionals with experience in technical service delivery, aftersales operations or engineering support management. You might currently be working as a Field Service Manager, Customer Service Lead (technical), Technical Support Manager, or Operations Manager within sectors such as industrial automation, electronics, capital equipment, medical devices, systems integration, engineering services, or precision manufacturing.

You will have:
  • Proven experience in aftersales or service management within an engineering, electronics or complex equipment or industrial machinery environment
  • Strong understanding of technical service delivery, commercial aftercare, and team leadership
  • Customer-focused with the ability to influence, build trust, and manage stakeholder expectations globally
  • Comfortable with performance reporting (KPIs, dashboards), pricing models, and continuous improvement
  • Exposure to working in or with OEMs and international service teams is a distinct advantage
  • Flexibility for global travel, including supporting overseas service partners and training delivery
What’s on Offer
  • Competitive salary (guideline £50K–£65K) with quarterly bonus scheme
  • Comprehensive benefits including private healthcare and long-term sickness cover
  • 25 days’ holiday (rising with service)
  • Flexible company culture with career development support
  • Opportunity to shape a growing global service proposition in a high-tech sector
This role is ideal for someone looking to progress further in a tactical customer-facing leadership role, while still being close enough to the product and people to make a daily difference.

If you're a technically strong and commercially aware Aftersales Manager ready for your next challenge, we’d love to hear from you.
  

Consortium Professional Recruitment Ltd are a professional level recruitment consultancy specialising in the delivery of high relevance recruitment services on behalf of our clients across the UK. We regularly receive large responses to our advertising which can make providing individual feedback to every applicant challenging. If you haven’t received a reply from us within 14 day of your application, we regret to say your application has been unsuccessful on this occasion. We have a policy of retaining your details for future vacancies unless you request otherwise. To learn more about our services, please visit www.consortiumrecruitment.co.uk